Privacy
Policy
Learn how we collect, use, and protect your personal information.
At Awoncarts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our multi-vendor eCommerce marketplace platform.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. About Us
Awoncarts is a Tamil Nadu-based multi-vendor online marketplace that connects buyers with independent sellers offering fashion, lifestyle, accessories, and related products.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
Full name
Mobile number
Email address
Billing and shipping address
Payment details (processed securely through payment gateways)
Account login credentials
b) Order & Transaction Information
Products purchased
Order history
Payment status
Delivery details
Refund or return information
c) Technical Information
IP address
Browser type
Device information
Cookies and usage data
Location information (if enabled)
d) Vendor Information
For sellers registering on Awoncarts:
Business name
GST details
Bank account details
Address and contact information
Product and inventory information
3. How We Use Your Information
We use collected information to:
Create and manage user accounts
Process orders and payments
Deliver products and services
Provide customer support
Improve website performance and user experience
Prevent fraud and unauthorized activity
Send order updates, offers, and promotional messages
Comply with legal obligations
4. Sharing of Information
We do not sell your personal information to third parties.
However, we may share limited information with:
Vendors/sellers for order fulfillment
Delivery and logistics partners
Payment gateway providers
Government authorities if legally required
Technical service providers helping operate the platform
All third-party partners are expected to maintain confidentiality and security of user data.
5. Cookies & Tracking Technologies
Awoncarts may use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze website traffic
Provide personalized recommendations
Users can disable cookies through browser settings, though some features may not function properly.
6. Payment Security
Payments made on Awoncarts are processed through secure third-party payment gateways. We do not directly store sensitive card or banking information on our servers.
We implement reasonable security measures to protect user information from unauthorized access, misuse, or disclosure.
7. User Accounts
Users are responsible for maintaining the confidentiality of their account credentials. Awoncarts is not responsible for unauthorized access caused by failure to secure login information.
8. Vendor Responsibilities
Vendors using Awoncarts must ensure:
Product information is accurate
Customer data received through orders is used only for order fulfillment
Compliance with applicable Indian laws and regulations
Misuse of customer information by vendors may result in suspension or permanent removal from the platform.
9. Data Retention
We retain user information for as long as necessary to:
Provide services
Maintain transaction records
Resolve disputes
Comply with legal and tax obligations
Users may request account deletion, subject to applicable legal requirements.
10. User Rights
Users may:
Access their personal information
Request correction of inaccurate data
Request deletion of their account
Opt out of marketing communications
Requests can be made by contacting us through the website contact information.
11. Third-Party Links
Our website may contain links to third-party websites or seller pages. Awoncarts is not responsible for the privacy practices or content of external websites.
12. Children's Privacy
Awoncarts does not knowingly collect personal information from children under the age of 18 without parental consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.
Users are encouraged to review this page regularly.
14. Contact Us
For questions, concerns, or privacy-related requests, contact:
Awoncarts
Tamil Nadu, India
Phone: +91 7358163581
Email: admin@awoncarts.com
15. Consent
By using Awoncarts Marketplace, you consent to this Privacy Policy and agree to its terms.
